Latest In: Customer Experience

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Will Best Buy’s Services Make It The IoT Leader?

Best Buy is one of several retailers selling Internet of Things (IoT) and connected home devices within stores,…

News September 14
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Consumers Rely On Online Reviews, But Don’t Completely Trust Them

While the majority of consumers believe online reviews help them along their shopping journey (88%), only a fraction…

News September 13
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Marsh Delivers Localized Wine Expertise To Consumers With Shelf-Talker Rating System

In delivering the optimal shopper experience, retailers are recommended to provide consumers with in-depth information about all their…

News August 15
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67% Of Consumers Still Label Facial Recognition Technology As ‘Creepy’

As many of 79% of U.S. consumers are fine with the idea of scanning a product on their…

News August 2
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The Experience Matters: 3 Takeaways From Consumer Card Spending

It’s been no secret that traditional retailers have had a difficult time in 2016, as consumers opt to…

News July 15
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Unified Commerce Platform: Common Goal, Uncommon Reality

While retailers are embracing the concept of unified commerce, with three out of four planning to have a…

News June 8
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Consumer Behavior Shifts Keep 77% Of Retail CEOs Up At Night

What really grays the hair and wrinkles the brows of retail CEOs? For 77%, it’s the ongoing impact…

News May 3
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54% Of U.S. Consumers Ready To Abandon Retailers That Can’t Meet Delivery Demands

If retailers aren’t up to speed on the digital demands of consumers, they better step up their game.…

News March 22

This Time, It Isn’t Personal: Retail’s Great Disconnect

A global cross-industry study commissioned by Mindtree revealed that 75% of shoppers surveyed said personalized promotions would encourage them…

News March 3
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