Latest In: Customer Experience

connected fitness digital experience John Lewis NRF nrf16hub Under Armour Westfield

John Lewis, Under Armour, Westfield Execs Advise Retailers To Go Digital

The retail store, as it presently is constructed, is no longer just a store: it can also serve…

News January 20
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75% Of Shoppers Say Brick-And-Mortar Personalization Continues To Fall Short

As retailers strive to understand the consumer throughout the path to purchase, they are putting in more effort…

News January 5
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Gift-Giving Not Exclusive To Holidays: 60% Of Millennials Buy ‘Just Because’

With the holiday season now in full swing, many consumers are preparing to purchase gifts for friends and…

News December 1
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40% Of U.S. Consumers Plan To Spend More On Holiday Shopping In 2015

Retailers prepare: 40% of U.S. consumers plan to spend more on their holiday shopping this year, marking a…

News November 7
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Marketers And Consumers Remain Far Apart On Advertising Perception

There appears to be a major gap between marketers and buyers when it comes to the perception of…

News November 3
Customer Reviews PowerReviews ratings research recap reviews

Purchase Likelihood Highest For Products Rated Between 4.2 And 4.5 Out Of 5 Stars

While every retailer and solution provider pushes for perfect ratings to illustrate the effectiveness of their products, these…

News October 27
cognizant pricing research recap shopper experience shopping habits store associate

90% Of Shoppers Say Price Lures Them To Leave A Store And Buy At A Different Retailer

More than 90% of shoppers say price is the top reason they buy an item from a different…

News October 12
august backtoschool shopping brickandmortar holiday season projections sales ShopperTrak

Brick-And-Mortar Retailers Experience 4.7% Uptick In August Sales

Even as shoppers had pledged to curb their back-to-school spending in 2015, this year’s back-to-school shopping season turned…

News October 8
ecommerce online browsing research recap shopper experience

Most Consumers Are ‘Emotional Shoppers’

The power of e-Commerce provides consumers with anytime, anywhere access to myriad products. This gives consumers more power…

News September 15
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