UPS: ‘Flex Shoppers’ Continue To Control Shopping Climate
Today’s shoppers now expect to be able to shift from one channel and device to the next at…
News April 2
Latest In: Customer Experience
Plastic And Digital Gift Card Sales Continue To Rise
As many as 81% of U.S. consumers said they planned to purchase the same amount or more plastic…
News March 9
Luxury Brands Lose Half Of Their Top Customers Every Year
Luxury brands struggle to retain approximately 50% of their top shoppers every year, according to research from Epsilon…
News March 2
57% Of Online Purchases Are Returned Due To Retailer Error
By analyzing returns data, retailers can better understand consumers’ preferences and behaviors. Additionally, this data can help organizations…
News February 26
60% Of Retailers Lack The Data To Successfully Personalize Campaigns
As many as 60% of retailers admitted that they do not have reliable or sufficient data to ensure…
News February 24
SDL: 80% Of Retailers To Increase CX Budget In 2015
With a multitude of sales channels available, customers go into the purchasing process with high expectations. Retailers are…
News February 20
86% Of Marketers Believe Omnichannel Has Raised Shopper Expectations
As many as 86% of marketing decision-makers agree that omnichannel has increased consumer expectations, according to a survey…
News February 17
74% Of Online Retailers Send Irrelevant Promotions
Despite a myriad of research studies pointing to the importance of personalization, the majority (74%) of online retailers…
News February 3
Only 11% Of Retailers Have Embraced Experiential Commerce
Unlike traditional online commerce — which is focused on transaction-centric elements such as product availability and pricing —…
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