Only 11% Of Retailers Have Embraced Experiential Commerce
Unlike traditional online commerce — which is focused on transaction-centric elements such as product availability and pricing —…
News January 13
Latest In: Customer Experience
27% Of Holiday Shoppers Will Visit Retail Stores On Thanksgiving Day
Brick-and-mortar stores such as Walmart, Kmart, Target, Best Buy and Sears are opening their doors to the public…
News November 26
Shopping Centers Draw Wealthier Crowds
Malls and shopping centers are more likely to draw shoppers that are wealthier than the residents who live…
News November 25
Hudson’s Bay Co. To Expand iBeacons To All Department Stores
The HBC Department Store Group will expand its iBeacon program to 50 Lord & Taylor stores in the…
News November 24
Most “Empty-Nesters” Consult The Web, Browse And Buy Via Mobile
As many as 82% of “Empty-Nester Boomers” spend more time browsing for products online than in-store, according to…
News November 11
Content Marketing Strategies Boost Customer Loyalty
In an industry where many companies rely on selling products that are the same or similar to competitors’…
News October 7
34% Of Consumers Plan To Spend More This Holiday Season
The holiday season will officially kick off in a few short weeks, however some shoppers already are developing…
News October 2
90% Of U.S. Shoppers Received A Gift Card Over The Past Year
Up to 77% of U.S. consumers have given a friend or family member a gift card in the…
News September 8
Customer Service Remains Critical For Smartphone Buyers
Smartphone and tablet users in the U.S. consider customer service and after-sales service to be paramount throughout the…
News September 1Top Stories
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