45% Of Shoppers Don’t Trust Retailers To Keep Their Information Safe
Almost half (45%) of shoppers don’t trust retailers to keep their credit and debit card information safe from…
News August 25
Latest In: Customer Experience
Food Lion Launches New Shopping Experience In 31 Stores
Food Lion unveiled its new shopping experience for customers in 31 stores in the greater Wilmington, N.C. market.…
News August 22
83% Of Consumers Prefer Grocery Stores, Yet Desire Better Shopping Experiences
Big box and dollar store retailers are boosting sales by offering fresh, frozen and packaged foods. While this…
News July 14
60% Of Shoppers Say Retailers Offer Above-Average Customer Service
Retailers are constantly looking for innovative ways to provide top-notch customer service to their shoppers. Survey results from…
News June 30
Most Shoppers Disapprove Of In-Store Tracking
Beacons, mobile apps and location analytics solutions, are enabling retailers to track and analyze customer browsing and buying…
News May 19
Digitally Savvy Consumers Convert 40% More
The advent of showrooming has caused retailers to be wary that digital channels — especially mobile technology —…
News May 5
Four Ways To Create A User-Friendly Retail Space
A customer’s experience in how user-friendly and accessible a location is can be the differentiating factor in a…
News April 28
Up To 80% Of Consumers Are Considered ‘Price Conscious’
Consumers are focusing more on price while making buying decisions in stores and online. In fact, approximately eight…
News April 7
Most Consumers Say Holiday Shopping Experience Fell Flat
Nearly two thirds (63%) of the consumers said the holiday shopping experience had room for improvement, and suggested…
News March 31Top Stories
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