Latest In: Customer Experience

#NRFCoverage2014 baublebar big data Brian Anderson data collection and analysis earned media marketing NRF personalization Resource Interactive Retail TouchPoints shopper engagement social media user-generated content

Data Collection Plays Key Role In Social Shopping

Retailers should view social shopping not only as a way to achieve more personalized engagement with customers and…

News January 13
Alicia Fiorletta cross-channel retail daily news Green Leadership Retail TouchPoints Sears

Sears Drives Customer Satisfaction With Instant Rebates

Although product quality, selection and availability are very important, price is still a deciding factor for many customers.…

News January 10
Alicia Fiorletta Duane Reade omnichannel marketing PR Retail TouchPoints Show Us Some Leg social media

Duane Reade Expands Social Reach With Boo-Ti-Ful Legs Campaign

Drugstore chain Duane Reade has developed a series of successful campaigns using its “Parallel Persuasion” equation, which is…

News January 3
A/B testing Alicia Fiorletta customer service daily news e-commerce online shopping Retail TouchPoints STELLAService

Golfballs.com Increases Click-Throughs With Service-Focused Ads

For many online shoppers, customer service ratings help determine which retailer will get their business. That is why…

News December 31
Alicia Fiorletta cross-channel customer experience e-commerce EPiServer integration marketing strategies Murdoch's Ranch & Home Supply omnichannel product assortment Retail TouchPoints SKUs

Murdoch’s Ranch & Home Supply Taps EPiServer For Upscale Online Experience

For companies first venturing into the e-Commerce space, the process may seem a little daunting, particularly if the…

News December 27
Alicia Fiorletta customer engagement CustomMade e-commerce eTail online marketplaces Restoration Hardware Retail TouchPoints small businesses West Elm

CustomMade Makes One-Of-A-Kind Products More Accessible

Consumers rely on big box and department store retailers for quick and easy purchases. But certain products, such…

News December 20
Customer engagement Awards report Retail TouchPoints retailers winners

14 Retailers Win Customer Engagement Awards

As we move into 2014, retailers are focused on finding creative, innovative and compelling new ways to engage…

News December 10
A/B testing AgilOne apparel customization e-commerce email fashion multivariate testing personalization targeting

Sealed With A Kiss Designs Moves To Customized Messages With AgilOne

The e-Commerce universe provides shoppers with an abundance of product and pricing options. However, shoppers seeking a specific…

News December 6
Alicia Fiorletta blogging cross-channel marketing daily news email eWayDirect personalization Retail TouchPoints ShopRoxx social media targeting

ShopRoxx Ramps Up Email Efforts To Engage Fashion-Savvy Shoppers

Email has remained a linchpin in retailers’ marketing efforts, even as omnichannel trends and strategies continue to take…

News December 5
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank