Millennials Tap Video Chat, Messaging Apps And Social Media On Shopper Journeys
Retailers must understand how the buyer journey is being re-routed if they want to build long-term relationships with…
News September 26
Latest In: Customer Experience
A Harsh Reality: Retailers Aren’t As Customer-Centric As They Think
Despite how confident retailers may feel about their ability to relate to the customer, they should always invest…
News September 19
60% Of Retailers Want To Provide ‘Human-Like’ AI Customer Service
As digital strategies become the imperative, retailers are looking seriously at the capabilities of Artificial Intelligence (AI): 60%…
News June 27
45% Of Retailers Will Utilize AI Within 3 Years
The popularity and know-it-all nature of artificial intelligence platforms such as Siri and Alexa have given rise to…
News June 20
Difficulty Getting Dressed? Zappos Has You Covered
Zappos has decided to make life easier for those who have challenges getting dressed, launching Zappos Adaptive, a…
News June 2
Aptos Engage: ‘Store Of The Future’ Must Arrive Now…And Entertain
For years, Amazon has been considered retail’s public enemy No. 1. Of course, retailers understand the impact and…
News May 19
Exclusive CEO Q&A: Experience Is The New Retail Product
As more traditional retailers struggle to literally keep their doors open, innovative leaders are rethinking the approach to…
News May 18
RIC17: Redefining Convenience At Walgreens
With more than 8,200 stores nationwide, Walgreens has the largest brick-and-mortar footprint of pharmacy-based retail in the U.S.…
News May 17
What Retailers Can Learn From Pizza Delivery: Convenience Rules
Shoppers continue to desire fast, convenient service through all channels, so retailers may want to turn to a…
News May 10Top Stories
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