The North Face, Under Armour And Apple Lead In CX Study
Less than one in four (22%) of global brands are providing a “good” or “excellent” customer experience, according…
News December 13
Latest In: Customer Experience
NYX And Samsung Launch VR Makeup Tutorial
L’Oreal’s NYX and Samsung have partnered to launch a virtual reality (VR) makeup tutorial in select stores, the…
News December 12
Consumers ‘Can’t Get No’ Satisfaction With Customer Service
Improving the customer experience is a priority for almost any retailer today, but the front-line people and technologies…
News November 20
Allume Matches Shoppers With Stylists And Curated Apparel Choices
Online shopping can certainly have its drawbacks, especially when it comes to finding the right outfit. With the…
News November 17
Westfield Century City Mall Launches Pop-Up Experience With Hermès ‘Laundromat’
Westfield Century City, an outdoor shopping mall in Los Angeles, has launched a permanent 1,200-square-foot space dedicated to…
News November 16
Lowe’s Expands Experiential Smart Home Centers To 70 Stores
Lowe’s has shown itself to be one of retail’s most innovative companies with developments from its Innovation Lab,…
News November 8
Exclusive Q&A: Victra Chief Experience Officer
Editor’s note: Two days before my interview with Michael Moore, his company, A Wireless, officially changed its name…
News October 26
The Value Of Virtual Reality In Retail: Will New Use Cases Counter Skepticism?
Photo courtesy of Groove Jones. Is virtual reality ready for prime time in retail? The truth is, some…
News October 24
RSP17 Recap: Tips On Machine Learning, In-Store Mapping And Cloud Communications
Improving the shopper experience and catering to their growing expectations is rarely as simple as just upgrading the…
News September 27Top Stories
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