Retailers Step Up Human Interaction, But 95% Of Consumers Usually Don’t Want Help
With growing e-Commerce penetration, omnichannel retailers are looking to differentiate the physical retail shopping experience by leveraging their…
News May 14
Latest In: Customer Experience
#RIC18: Why 99 Cents Only Stores, 1-800-Flowers And Victra Meet Customers On Their Terms
While the divide between traditional brick-and-mortar and disruptive e-Commerce retailers exists, success ultimately comes from considering your business…
News May 9
Mystery Shopping Results Revealed At #RIC18: Sephora, Adidas, Sunglass Hut Get High Marks
In the weeks leading up to the Retail Innovation Conference — held in New York City on April…
News May 7
Starbucks Will Build 20,000-Square-Foot Innovation Center
Starbucks is building a 20,000-square-foot space in Seattle that will house a new Tryer Innovation Center, according to…
News March 21
Macy’s Expands VR Pilot To 60 Stores, Will Add Mobile Checkout Nationwide By End Of 2018
Macy’s is unveiling two major features designed to transform and innovate the store experience, CEO Jeff Gennette said…
News March 19
Exclusive CMO Council Q&A: If Unilever Takes A Stand Against Fake News, Retail Must Step Up Too
With social media making it easier to share fake news, hate speech or divisive content with a larger…
News February 28
UGC Influence On Store Purchases Grows To 45%
As consumers move seamlessly between the online and offline worlds while they shop, online research is increasingly influencing…
News February 12
NRF 2018: Wakefern, Postmates Tap Next-Gen Cameras And Robotics To Improve Logistics
The NRF Big Show often highlights future technology that retailers might not deploy for a few years. But…
News January 24
Amazon Go Store Opens, Brings Checkout-Free Shopping To The Public
After more than a year of testing, Amazon finally let everyday consumers into its Amazon Go checkout-free convenience…
News January 22Top Stories
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