Don’t Let Survey Fatigue Derail Your Customer Feedback Strategy
Feedback is fundamental for improving a brand’s customer experience (CX), and feedback from loyal customers is even more…
Executive Viewpoints March 12
Latest In: Customer Experience
Why Experience Is More Than The Latest Retail ‘Buzzword’
Editor’s Note: Angela Gearhart, VP Brand Experience at Sleep Number, will present a session at the Retail TouchPoints…
News March 10
Coach CEO Departs; Tapestry CEO To Run Brand
Tapestry, parent company of brands Kate Spade, Stuart Weitzman and Coach, has announced that Coach CEO and Brand…
News March 10
Exclusive Q&A: Rothy’s New Sustainability Chief Battles Wasteful Apparel Manufacturing
Since its founding in 2016, Rothy’s has taken sustainability seriously. The vertically integrated footwear retailer uses recycled materials…
Features March 10
Amazon Offers ‘Just Walk Out’ Technology To Other Retailers
Amazon has officially launched a web site offering its “Just Walk Out” cashierless checkout technology to other retailers.…
News March 9
How Small Retailers And Pharmacies Can Keep Up With The CBD Craze
CBD seems to be everywhere these days. Yet while 14% of Americans use CBD products, 35% aren’t familiar with…
Executive Viewpoints March 9
Appealing To Millennial Shoppers: 3 Steps Amazon Businesses Can Take Now
Millennials are the largest living generation in all of U.S. history — and an estimated 85% of them…
Executive Viewpoints March 9
Exclusive Chris Walton Q&A: Why The Store Of The Future Is Already Here
At the RetailX event in Chicago this June, Chris Walton, CEO of Omni Talk and Third Haus, will…
Features March 6
Web-Based 3D And AR Enables Immersive Digital Merchandising — Here’s How To Do It
The era of immersive merchandising is here. As consumers turn to 3D and augmented reality (AR) to inform…
Executive Viewpoints March 5Top Stories
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