Experiential Retail Trends: Do’s And Don’ts
It’s a great time to operate brick-and-mortar stores — if your brand is willing to innovate. Yes, online…
Executive Viewpoints February 13
Latest In: Customer Experience
Sun & Ski Sports Leverages Customer Data To Optimize Marketing Campaigns, Engagement
When Jennifer Skeen, VP of Omnichannel and Marketing at Sun & Ski Sports, searched for ways to improve…
Features February 10
Coronavirus Update: Brands Temporarily Close Chinese Shops, But Supply Chain Pressures Could Be Biggest Risk
The fast-moving coronavirus outbreak centered in China is making headlines around the world, but its impact on retail…
Features February 7
5 Tips To Deliver World-Class Customer Service
The customer service journey isn’t universal. According to recent research from Oracle CX and CX Pioneer Jeanne Bliss,…
Executive Viewpoints February 7
Can Malls Regain Their Mojo?
By many measures, malls and shopping centers are weathering retail’s current rough seas just fine. Total U.S. mall…
Features February 6
How To Preserve Customers’ Trust: Build A ‘Privacy-First’ Culture
Building trust lies at the heart of modern retailing: 57% of global marketing leaders point to data security,…
Features February 5
Survive And Advance: The Three Critical Components Of Transformational CX
The digital transformation has raised the stakes for today’s companies, as a perpetual state of technology shifts requires…
Executive Viewpoints February 4
Pair Eyewear Focuses On Fun And Fashion To Multiply Sales Of Kids’ Glasses
Exclusive Q&A with Pair Eyewear Co-Founders Sophia Edelstein and Nathan Kondamuri Kids’ eyewear was a segment crying out…
Features February 4
FTC Seeks To Block Schick Parent’s $1.37 Billion Acquisition Of Harry’s
The Federal Trade Commission (FTC) is filing a suit to block Edgewell Personal Care, parent company of the…
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