Latest In: Customer Experience

banana republic Berns Communication Group delivering good Intel Kaltex newgistics Pitne

Delivering Good Adds Four Industry Leaders To Board

Delivering Good, a nonprofit that collects new product donations from companies in the fashion, home and children’s industries,…

News January 31
award winners Consumer Experience Awards retail store tours

Retail Store Tours Names 8 Consumer Experience Award Winners

Retail Store Tours has named the winners of its 2020 Consumer Experience Awards, which include retailers such as…

News January 31
aila iOS personalization

Aila Offers iOS-Based Personalization And Experiential Tools

Aila, a vision-based technology platform, has rolled out a number of solutions for personalized registration, product discovery self-checkout,…

News January 30
health and wellness LA fitness store within a store the vitamin shoppe

Vitamin Shoppe Opens Nine Locations Within LA Fitness Health Clubs

The Vitamin Shoppe is opening locations to sell its products within nine LA Fitness health clubs. Since November,…

News January 29
#nrf2020 erik nordstrom Featured Nordstrom nordstrom rack

Why Nordstrom Wants To Avoid Trap Of Aging With Its Customers

Nordstrom made its name by successfully creating strong emotional bonds with its customers. Co-President Erik Nordstrom said as…

Features January 29
#globalretail bluesnap e-commerce global commerce

60% Of Retailers Cite Currency Differences, Fraud Fears As Biggest Barriers To Global Commerce

While more than half of global online shoppers already have purchased goods from outside their home country, less…

News January 28
1-800-Flowers mobile

1-800-Flowers.com Unveils Suite Of Customer Service, Web And Mobile App Upgrades

1-800-Flowers.com is upgrading its e-Commerce presence with further integration of AI capabilities, new AR functions, additional payment options,…

News January 28
chief customer officer highstreet collective

HighStreet Collective Names Chief Customer Officer

Retail industry consultancy HighStreet Collective has selected Carolyn O’Brien as its new Chief Customer Officer. She joins Ed…

News January 28
acquisitions CMO Featured Forrester influencers marketing

2020 Marketing Forecast: Influencers Benefit From Budget Shifts As Brands Stress Authenticity

Recession Worries May Put Performance Pressure On Marketers

Features January 27
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank