Latest In: Customer Experience

Ana Shan AuditShipment.com Coronavirus covid-19 Executive ViewPoints

5 Retail-Related Industries Affected Most By Coronavirus

In the past few weeks, the coronavirus outbreak has impacted every country across the globe. With around 99,050…

Executive Viewpoints March 17
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Walmart, Target, CVS And Walgreens To Offer Drive-Thru Coronavirus Testing

Walmart, Target, CVS and Walgreens are making major efforts to combat the spread of coronavirus (COVID-19) that go…

News March 16
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Retailers Shutter Locations To Curb Coronavirus; 15,000 Store Closures Are A Possibility

Retailers including Apple, Nike, Patagonia, Glossier, Urban Outfitters, Lululemon, Away, Warby Parker, Everlane, Allbirds, REI, Lush Cosmetics, Under…

Features March 16
Amazon chief outsiders Gary Fassak Nike retail resistance

The Retail Resistance: Amazon Suddenly Vulnerable?

From its humble beginnings as a quaint online bookseller, Amazon has become a global colossus. By selling everything…

Executive Viewpoints March 16
Canadian Tire

Canadian Tire Promotes Retail Division President To CEO

Canadian Tire Corp. (CTC), which operates more than 1,700 retail locations throughout Canada, has named Greg Hicks as…

News March 13
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Starbucks CEO Mulls Mobile, Drive-Thru Only Order Options Amid Coronavirus Concerns

As coronavirus (COVID-19) spreads throughout the U.S., Starbucks has a plan to aid in the “social distancing” recommended…

News March 13
airport retail amazon go cashierless CIBO Express just walk out

Amazon ‘Just Walk Out’ Tech Set To Debut At Airport Retailer CIBO Express

Less than a week after Amazon officially revealed its plans to sell its “Just Walk Out” technology to…

News March 12
customer feedback Eric Smuda inmoment survey fatigue

Don’t Let Survey Fatigue Derail Your Customer Feedback Strategy

Feedback is fundamental for improving a brand’s customer experience (CX), and feedback from loyal customers is even more…

Executive Viewpoints March 12
Accenture RTPLive20 sleep number

Why Experience Is More Than The Latest Retail ‘Buzzword’

Editor’s Note: Angela Gearhart, VP Brand Experience at Sleep Number, will present a session at the Retail TouchPoints…

News March 10
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