Latest In: Customer Experience

Coronavirus Featured Greenspoon Marder Littler McKool Smith Retail Reset 2020 Retail Reset: Featured Recommended Resources Retail Reset: Recommended In Store Operations Retail Reset: Store Operations

Three Steps To Safely And Legally Reopen Stores

As retailers reopen stores, many face tough questions about how to spend their limited resources. One of the…

Features June 22
AT&T Coronavirus Sesame Street Workshop Walgreens

Walgreens, AT&T Back Sesame Street’s Bilingual Content For Families Coping With Pandemic

With monetary and collaborative support from Walgreens and AT&T, Sesame Street Workshop has debuted five videos and related…

News June 18
customer experience Executive ViewPoints miller zell Retail Reset 2020 ron lutz

Let The Wait Begin: How To Improve CX In Outside Lines

With non-essential retailers weighing whether to reopen their doors, many will have to work around official occupancy limits…

Executive Viewpoints June 18
apple Coronavirus Reuters

Apple Will Reopen 70+ Stores, But Most Will Focus On Curbside Operations

Apple is leveraging learnings from reopening its stores in China and Italy, among other countries heavily hit by…

News June 17
design:retail News Featured in-store technology mobile pos retail innovation Retail Reset 2020 Retail Reset: Recommended In Customer Experience store exerience The Industrious

Store Technology Q&A: Redefining Experiential Retail For The COVID-19 Era

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers…

Features June 17
Coronavirus cost plus world market happy returns paper source

Happy Returns Reopens 200+ Store-Based Return Bars, Adds Contactless Procedures

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus…

News June 16
The Children's Place

The Children’s Place To Shut 300 Locations By 2021

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer…

News June 15
Adobe Centers for Disease Control and Prevention Coronavirus eMarketer Experian Featured Jungle Scout mckinsey Morning Consult NRF Politico resonate Retail Reset 2020 Retail Reset: Customer Experience Retail Reset: Featured Recommended Resources Retail Reset: Recommended In Customer Experience Salesforce signifyd

Consumer Survey Roundup: Retailers Must Demonstrate Safety Measures To Woo Shoppers Back To Stores

In the media, photos and videos show large groups of people emerging from COVID-19 shutdowns to participate in…

Features June 15
instacart Staples

Staples Adds Same-Day Delivery From 1,000+ Stores

A new partnership with Instacart will allow Staples U.S. Retail to offer same-day delivery from more than 1,000…

News June 12
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank