Consumer Survey Roundup: Retailers Must Demonstrate Safety Measures To Woo Shoppers Back To Stores
In the media, photos and videos show large groups of people emerging from COVID-19 shutdowns to participate in…
Features June 15
Latest In: Customer Experience
Staples Adds Same-Day Delivery From 1,000+ Stores
A new partnership with Instacart will allow Staples U.S. Retail to offer same-day delivery from more than 1,000…
News June 12Sam’s Club Expands Curbside Pickup Chainwide
Following a 16-store pilot of curbside pickup, Sam’s Club is rolling out the service to all of its…
News June 12
Shop Local: Independent Pet Retailers Display Dedication And Innovation In Face of Pandemic
Efforts to slow the spread of the novel coronavirus, COVID-19, have transformed the world and our daily activities…
Executive Viewpoints June 12
Facilities Management CEO: ‘Cleanliness Will Be Looked At In An Entirely Different Lens’
It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to…
Features June 12
Patagonia CEO Steps Down After 12 Years With Retailer
Patagonia President and CEO Rose Marcario is stepping down from her role, effective June 12. The retailer’s transition…
News June 11
Survey: Why Companies Must Upgrade CX Basics To Tap Surging Online Sales
Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online…
Features June 11
Forrester: Digital Growth, Consumer Convenience Will Drive The ‘Next Normal’
Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have…
Features June 11
Fitz Frames Uses App-Based Facial Mapping, 3D Printing To Refocus Eyewear Retail
Heidi Hertel was a mom of three whose daughters needed eyeglasses, but she found the process frustrating. Kids’…
Features June 10Top Stories
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