OneView Commerce, a provider of digital solutions for physical stores, provides OneView Pickup Anywhere to help retailers expand their existing processes and legacy infrastructure to offer curbside, contactless and in-store pickup options. The solution helps retailers scale up to meet unprecedented customer demand during the COVID-19 pandemic.
The platform leverages OneView’s feature-as-a-service transaction engine to help retailers quickly build new functionality to address customers’ needs. Key functions include:
- Headless architecture to enable retailer control of the entire user and associate experience;
- A smooth handoff from order preparation to customer delivery with full receiving, staging and container management;
- Control to build “create, cancel and modify” pickup processes that support both business and customer demands; and
- Full substitution management to offer and track replacement products, which can improve customer satisfaction and maximize basket size even with a tight supply chain.
Pickup Anywhere uses cloud technology to help retailers handle virtually any store transaction volume. The solution is part of OneView’s headless retail-as-a-service platform, which aims to help retailers build unique, in-the-moment commerce experiences.
