The COVID-19 Crisis Gives Rise To Unlikely Partnerships Across Retail Formats
The COVID-19 pandemic has resulted in immense suffering and loss for families around the world. All this darkness…
Executive Viewpoints June 22
Latest In: Customer Experience
Three Steps To Safely And Legally Reopen Stores
As retailers reopen stores, many face tough questions about how to spend their limited resources. One of the…
Features June 22Walgreens, AT&T Back Sesame Street’s Bilingual Content For Families Coping With Pandemic
With monetary and collaborative support from Walgreens and AT&T, Sesame Street Workshop has debuted five videos and related…
News June 18
Let The Wait Begin: How To Improve CX In Outside Lines
With non-essential retailers weighing whether to reopen their doors, many will have to work around official occupancy limits…
Executive Viewpoints June 18Apple Will Reopen 70+ Stores, But Most Will Focus On Curbside Operations
Apple is leveraging learnings from reopening its stores in China and Italy, among other countries heavily hit by…
News June 17
Store Technology Q&A: Redefining Experiential Retail For The COVID-19 Era
The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers…
Features June 17Happy Returns Reopens 200+ Store-Based Return Bars, Adds Contactless Procedures
More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus…
News June 16The Children’s Place To Shut 300 Locations By 2021
The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer…
News June 15
Consumer Survey Roundup: Retailers Must Demonstrate Safety Measures To Woo Shoppers Back To Stores
In the media, photos and videos show large groups of people emerging from COVID-19 shutdowns to participate in…
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