Latest In: Customer Experience

Business Insider Complex Coronavirus microsoft Nike

Nike Forecasts Layoffs Following $790M Net Loss In Q4

Nike is planning phased job cuts that are expected to begin in late July and last through the…

News June 30
design:retail News experience lululemon mirror

Lululemon Expands ‘Omni Guest Experiences’ With Home Fitness Company Purchase

lululemon athletica has entered into a definitive agreement to acquire MIRROR, an in-home fitness company offering an interactive…

News June 30
Local Express Seafood City Supermarket

Filipino Specialty Supermarket Seafood City To Launch Online Store

Seafood City Supermarket, which sells Filipino specialties and general grocery items in 32 stores in the U.S. and Canada,…

News June 29
Featured

17 Retail Businesses Win 2020 Brand Experience Awards

Experience is everything in the new era of retail. But which retail and direct-to-consumer (DTC) brands are winning…

News June 25
Coronavirus disney Domino's Pizza Featured ken hughes Retail Reset 2020 Retail Reset: Customer Experience Retail Reset: Featured Recommended Resources Retail Reset: Recommended In Customer Experience Ryanair

Lining Up For Success: The Psychology Of The Queue

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store…

Features June 24
bed bath & beyond buybuy baby Christmas Tree Shops cost plus world market

Bed Bath & Beyond Reportedly Mulls Sale Of Two Divisions, Closes Two Contact Centers

In an ongoing effort to restructure its operations, improve efficiencies and better align its costs, Bed Bath &…

News June 23
#StopHateForProfit Anti-Defamation League Breitbart News Color of Change Facebook Free Press NAACP patagonia rei Sleeping Giants The Daily Caller The North Face

Patagonia Joins REI And The North Face In Facebook Ad Boycott

Citing Facebook’s laxity in policing racist, violent and false content on its platform, Patagonia has joined REI and…

News June 23
conversational commerce customer experience Featured voice commerce

Voice Commerce: Stress Customer Value Both In-Store And At Home

For nearly a decade, the retail industry has been debating whether voice commerce is a passing buzzword or…

Features June 23
Daniil Fedorov Executive ViewPoints Ozon Group

The COVID-19 Crisis Gives Rise To Unlikely Partnerships Across Retail Formats

The COVID-19 pandemic has resulted in immense suffering and loss for families around the world. All this darkness…

Executive Viewpoints June 22
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank