Latest In: Customer Experience
Coronavirus Ericka Podesta McCoy Executive ViewPoints resonate
Retailers and marketers who were looking forward to a “more-normal” summer and back-to-school season in 2021 quickly realized…
Executive Viewpoints
September 16
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As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of…
Features
September 15
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Many industry experts commented on the speed with which retailers — even those that had been slow to…
Features
September 13
Amazon Amazon Just Walk Out technology amazon one cashierless checkout grocery retailers Whole Foods Whole Foods Market
Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in…
News
September 10
contactless checkout Executive ViewPoints Jordan Fisher Standard
Autonomous checkout (sometimes called cashierless checkout) is the biggest change in retail since the advent of ecommerce, and…
Executive Viewpoints
September 10
customer experience Featured instore digital screens madison reed omnichannel quizzes retailx 2021
Building connections with consumers is one of retail’s most enduring challenges, and highly tactile brands faced extra difficulty…
Features
September 10
conversational ai goodcall solution spotlight
Goodcall has launched a conversational AI platform with a 24/7 phone assistant designed for local businesses. The company…
News
September 9
Amazon BloomReach books consumer data consumer loyalty customer experience ecommerce experience Featured grandvision online experience Raj De Datta stitch fix The Digital Seeker Warby Parker Williams-Sonoma
Author Raj De Datta believes that the companies that are winning today in the crowded terrain of cyberspace are those focusing on the solutions…
Features
September 8
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Many retailers are now looking for ways to offer customized products, but in the world of prescription eyewear customization…
Features
September 3