Latest In: Customer Experience

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New Research: How the Delta Turning Point is Affecting Customer Sentiment and Retail Behavior

Retailers and marketers who were looking forward to a “more-normal” summer and back-to-school season in 2021 quickly realized…

Executive Viewpoints September 16
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Why the Future of the Mall is All About ‘Blend Spaces’

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of…

Features September 15
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Ecommerce Tech Omnichannel

The Future of Ecommerce? Stores will Actually Play a Major Role

Many industry experts commented on the speed with which retailers — even those that had been slow to…

Features September 13
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Amazon Whole Foods Just Walk Out

Amazon to Deploy Just Walk Out Tech in Two Whole Foods Stores in 2022

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in…

News September 10
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Retailers Don’t Want to Build All-New Stores Just to get Autonomous Checkout

Autonomous checkout (sometimes called cashierless checkout) is the biggest change in retail since the advent of ecommerce, and…

Executive Viewpoints September 10
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From Online Quizzes to In-Store Screens, Madison Reed Emphasizes a Fluid Customer Experience

Building connections with consumers is one of retail’s most enduring challenges, and highly tactile brands faced extra difficulty…

Features September 10
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Goodcall Offers Local Businesses a 24/7 Conversational Phone Assistant

Goodcall has launched a conversational AI platform with a 24/7 phone assistant designed for local businesses. The company…

News September 9
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The Digital Seeker

Exclusive Q&A: Ecommerce Winners Focus on What Customers are Seeking vs. the Products They’re Selling

Author Raj De Datta believes that the companies that are winning today in the crowded terrain of cyberspace are those focusing on the solutions…

Features September 8
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GlassesUSA.com

How GlassesUSA.com Uses AR, Computer Vision and Dynamic Recommendations to Enhance Online Eyewear Shopping

Many retailers are now looking for ways to offer customized products, but in the world of prescription eyewear customization…

Features September 3
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