Latest In: Customer Experience

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UPDATE: TikTok Parent Agrees to Sell U.S. Operations to Investor Group

[Update as of Dec. 22, 2025] TikTok has reportedly signed on to a deal approved by President Donald…

News December 22
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Instacart Settles FTC Lawsuit, Will Pay $60 Million in Customer Refunds

Instacart will refund $60 million to consumers to settle allegations brought by the Federal Trade Commission (FTC). The…

News December 22
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Smarter and Faster: How Gen AI Is Already Changing In-Store Retail Operations

You walk into a large home improvement store looking for a washer assembly to fix your kitchen faucet…

Executive Viewpoints December 22
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Pacsun Plans to Open up to 35 New U.S. Stores by 2029

Youth-oriented retailer Pacsun will add to its U.S. store count for the first time in nearly two decades,…

News December 19
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The Connected Forecourt: How Fuel Retailers are Turning Stations into Shopping Destinations

Fuel and convenience retail is changing fast. The traditional forecourt is no longer just a place to fill…

Executive Viewpoints December 19
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Fanatics Expands Loyalty Program’s Earning and Spending Opportunities Beyond its Ecosystem

Global sports platform Fanatics has partnered with Pointsville to make FanCash — the “currency” of its Fanatics ONE…

News December 18
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Shipping Delays Have You Frantic? DoorDash Gift Sweepstakes Rides to the Rescue

DoorDash wants everyone to know that it delivers more than take-out food and groceries — a lot more.…

News December 18
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Securing Deliveries Year-Round: Combatting Porch Pirates with Smart Security Solutions

Despite thousands of deliveries being made daily, one issue for homeowners and businesses remains a concern: package thieves,…

Executive Viewpoints December 18
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Kroger Expands In-Store Digital Screens to Provide Wine and Spirits Sales Support

Kroger has expanded its deployment of in-store digital screens in the wine and spirits departments of nearly 600…

News December 16
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