Latest In: Customer Experience

Barton Creek Square Mall Chandler Fashion Center Cherry Creek Shopping Center Cumberland Mall Dallas Galleria Helzberg Roosevelt Field Mall South Point Shopping Center St. John's Plaza Zales

Zales Opens 4 Stores in New Format, Plans 2 More in 2026

Jewelry retailer Zales has opened four stores in its new “The Edit” format, with plans to open two…

News December 22
Andreesen Horowitz bytedance CNBC NVIDIA Oracle Silver Lake tiktok TikTok Shop Wall Street Journal

UPDATE: TikTok Parent Agrees to Sell U.S. Operations to Investor Group

[Update as of Dec. 22, 2025] TikTok has reportedly signed on to a deal approved by President Donald…

News December 22
Amazon amazon prime Featured ftc instacart Instacart+

Instacart Settles FTC Lawsuit, Will Pay $60 Million in Customer Refunds

Instacart will refund $60 million to consumers to settle allegations brought by the Federal Trade Commission (FTC). The…

News December 22
ci&t digital signage gen AI Marcelo Vessoni privacy

Smarter and Faster: How Gen AI Is Already Changing In-Store Retail Operations

You walk into a large home improvement store looking for a washer assembly to fix your kitchen faucet…

Executive Viewpoints December 22
Featured majid al futtaim Mall at Millenia Mall of the Emirates PacSun

Pacsun Plans to Open up to 35 New U.S. Stores by 2029

Youth-oriented retailer Pacsun will add to its U.S. store count for the first time in nearly two decades,…

News December 19
digital menu boards John Tait MasterCard mckinsey nacs tns

The Connected Forecourt: How Fuel Retailers are Turning Stations into Shopping Destinations

Fuel and convenience retail is changing fast. The traditional forecourt is no longer just a place to fill…

Executive Viewpoints December 19
Fanatics Fanatics ONE FanCash Pointsville

Fanatics Expands Loyalty Program’s Earning and Spending Opportunities Beyond its Ecosystem

Global sports platform Fanatics has partnered with Pointsville to make FanCash — the “currency” of its Fanatics ONE…

News December 18
#holiday2025 doordash retail remix

Shipping Delays Have You Frantic? DoorDash Gift Sweepstakes Rides to the Rescue

DoorDash wants everyone to know that it delivers more than take-out food and groceries — a lot more.…

News December 18
adaptive lighting Freddy Kuo Luminys porch pirates

Securing Deliveries Year-Round: Combatting Porch Pirates with Smart Security Solutions

Despite thousands of deliveries being made daily, one issue for homeowners and businesses remains a concern: package thieves,…

Executive Viewpoints December 18
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank