Holiday Returns are Where Loyalty is Won or Lost
Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they…
Executive Viewpoints December 23
Latest In: Customer Experience
Zales Opens 4 Stores in New Format, Plans 2 More in 2026
Jewelry retailer Zales has opened four stores in its new “The Edit” format, with plans to open two…
News December 22
UPDATE: TikTok Parent Agrees to Sell U.S. Operations to Investor Group
[Update as of Dec. 22, 2025] TikTok has reportedly signed on to a deal approved by President Donald…
News December 22
Instacart Settles FTC Lawsuit, Will Pay $60 Million in Customer Refunds
Instacart will refund $60 million to consumers to settle allegations brought by the Federal Trade Commission (FTC). The…
News December 22
Smarter and Faster: How Gen AI Is Already Changing In-Store Retail Operations
You walk into a large home improvement store looking for a washer assembly to fix your kitchen faucet…
Executive Viewpoints December 22
Pacsun Plans to Open up to 35 New U.S. Stores by 2029
Youth-oriented retailer Pacsun will add to its U.S. store count for the first time in nearly two decades,…
News December 19
The Connected Forecourt: How Fuel Retailers are Turning Stations into Shopping Destinations
Fuel and convenience retail is changing fast. The traditional forecourt is no longer just a place to fill…
Executive Viewpoints December 19
Fanatics Expands Loyalty Program’s Earning and Spending Opportunities Beyond its Ecosystem
Global sports platform Fanatics has partnered with Pointsville to make FanCash — the “currency” of its Fanatics ONE…
News December 18
Shipping Delays Have You Frantic? DoorDash Gift Sweepstakes Rides to the Rescue
DoorDash wants everyone to know that it delivers more than take-out food and groceries — a lot more.…
News December 18Top Stories
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