Standing Out at NRF 2026: Why Handwritten Notes Still Win in an AI-Driven Retail World
As the busiest shopping season comes to a close, vendors across retail technology, marketing services and in-store innovation…
Executive Viewpoints December 29
Latest In: Customer Experience
DoorDash-ChatGPT Integration Combines Recipe Inspiration with Practical Grocery Lists
DoorDash is the latest platform to enable key elements of the shopping journey within ChatGPT consumer sessions, via…
News December 26
AI for Retailers: Unlocking the Power and Promise of Emerging Technology
Artificial intelligence (AI) is accelerating the transformation of physical retail environments. In-person shopping continues to command the largest…
Executive Viewpoints December 26
Malls’ New Success Strategy: Attracting Gen Zers Hungry for Social Contact
Malls are coming off the holiday season on a high — despite years of stories about the demise…
Features December 26
What ChatGPT’s ‘Instant Checkout’ Offering Means for Retailers
[Update as of Oct. 28, 2025] PayPal Joins the ChatGPT Instant Checkout Bandwagon PayPal plans to connect its…
Features December 25
Honda, Todd Snyder and now Tractor Supply: Who’s Next? Privacy Fines Put Retail Reputation at Risk
The California Privacy Protection Agency (“CPPA”) just fined Tractor Supply $1.35 million under the CCPA, its largest retail…
Executive Viewpoints December 24
An Ode to the Joy of Brick-and-Mortar Shopping
With all the discussion about AI this year, and there was a lot of it, it was easy…
Editor's Perspective December 23
Holiday Returns are Where Loyalty is Won or Lost
Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they…
Executive Viewpoints December 23
Zales Opens 4 Stores in New Format, Plans 2 More in 2026
Jewelry retailer Zales has opened four stores in its new “The Edit” format, with plans to open two…
News December 22Top Stories
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