How Smart Shelves are Enabling Real-Time Customer Experiences
Over the past five years, retail has undergone a significant transformation, driven by shifts in consumer behavior, evolving…
Executive Viewpoints December 12
Latest In: Customer Experience
Month-Long Starbucks Barista Strike Grows to 130 Cities
[Update as of Dec. 11, 2025] The Red Cup Rebellion, an ongoing strike by baristas organized by the…
News December 11
How AI Helped Crafting Brand Cricut Cut Customer Service Wait Times Nearly 90%
Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar…
Features December 11
The Home Depot Emphasizes Pros, Creators as it Prepares for Potential Housing Recovery
The Home Depot is predicting/hoping for a recovery in the U.S. housing market next year that would fuel…
News December 10
Sephora’s Beauty ‘Multiverse’ SEPHORiA Returns to LA in 2026
Sephora will bring its immersive beauty experience, SEPHORiA, to Los Angeles for the first time since 2019. The…
News December 10
2 New Ways Shopify is Helping Small Merchants Join the ‘RenAIssance’
Shopify is the silent partner behind 12% of all ecommerce sales in the U.S., and every 20 seconds…
News December 10
Listen Now: Independent Retail in a Time of Change
Is being a small business actually a good thing in today’s chaotic retail environment? Jen Burke, Chief Revenue…
Features December 10
TJ Maxx Superfan Rituals Inspire ‘Maxxinista Express’ Holiday Bus Tour
TJ Maxx has revved up the Maxxinista Express, a holiday-themed double-decker bus that will take brand superfans in…
News December 9
Target Opens Revamped Design-Forward SoHo Store
[Update as of Dec. 9, 2025] Target has officially opened the Target SoHo store at 600 Broadway in…
News December 9Top Stories
Latest Podcasts
Latest Resources
