Amazon Style’s Digitally Powered Brick-and-Mortar Experience Blends Human Touch With AI Sales Support
Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar…
Features June 21
Latest In: Customer Experience
Walmart and Roku Team Up to Take on TV Commerce
Walmart and Roku have announced a new partnership “to make TV streaming the next ecommerce shopping destination.” The…
News June 17
Transparent Data Practices and Experiential Personalization — the Key to CX in 2022
Are you delivering the right message in the right place at the right time? A new survey finds…
Executive Viewpoints June 17
The Home Depot Deploys 125,000 Multi-Function Associate Mobile Devices Chainwide
The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both…
News June 16
Petco Tests Rural Farm and Pet Store Concept in Texas
Petco Health and Wellness Company, Inc. is testing a new concept store to reach the rural and small-town…
News June 16
How Brands Will Harness IoT and Mobile Apps to Create More Connected User Experiences in 2022
Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time,…
Executive Viewpoints June 16
Exclusive Q&A: How CVS is Using Medtail to Remove the Stigma From Mental Health Care
One of the biggest challenges in providing healthcare mirrors the oft-repeated mantra behind retail success: offering the right…
Features June 16
5 Ways Food Stores are Leading in Experience Innovation
Food shopping is a highly personal, and sometimes emotional, experience. For some, food aligns directly with their beliefs;…
Features June 15
Smaller Spaces, Bigger Tech and Optimized CX
The chatter of the store “being dead” is evolving from belief that the physical store is fading amid…
Executive Viewpoints June 15Top Stories
