Latest In: Customer Experience

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PetSmart launches new franchise opportunity for veterinarians to open a practice in its stores

PetSmart Invites Vets to Open Clinics in its Stores

PetSmart has launched PetSmart Veterinary Services (PVS) in a bid to fill empty clinic spaces in its stores while…

News June 14
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Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World

When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for…

Executive Viewpoints June 14
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Amazon will begin testing drone delivery a town in California later this year.

Amazon Reveals First Locale to Receive Prime Air Drone Deliveries

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes…

News June 13
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Gucci Town in Roblox is the luxury brand's latest outing in the metaverse.

Moving into the Metaverse: Growing Swath of Brands Test Out Virtual Experiences

Editor’s Note: Be sure to check out Part 1 of this series focusing on evolving consumer perceptions of…

Features June 13
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Dollar General is trialing a store format that will be entirely self-checkout at 200 locations

Dollar General to Trial 100% Self-Checkout Stores at 200 Locations

Discount variety chain Dollar General is looking to self-checkout as a way to “leverage and reinforce our position…

News June 10
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Amazon debuts augmented reality try-on for sneakers on its app

Amazon Introduces AR Try-On for Shoes

Amazon Fashion has launched a new virtual try-on feature for shoes. The interactive mobile experience uses augmented reality…

News June 9
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Influencers: A Secret Weapon for Tackling Supply Chain Challenges

As brands and retailers grapple with supply chain constraints, they can look to their creator partners to bridge…

Features June 9
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Twitter introduces new Product Drop feature to help be the first to get hot limited edition products

Twitter Solidifies its Role in ‘Drop Culture’ with New Reminder Feature

Twitter continues to beef up its shopping features, this time with functionality that supports the “drop culture” already…

News June 8
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PacSun CIO Reveals the Array of Behind-the-Scenes Tech Needed to Meet Gen Z’s Expectations

PacSun CIO Reveals the Array of Behind-the-Scenes Tech Needed to Meet Gen Z’s Expectations

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but…

Features June 8
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