Latest In: Customer Experience

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Amazon Fresh and Amazon Go stores will now offer brands insight into shopper behaviors in stores.

Amazon to Share Shopper Insights from its Grocery Stores with Brands

Amazon has rolled out a new store-based analytics service that will give brands insights into how their products…

News June 30
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Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers…

Executive Viewpoints June 30
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At What Goes Around Comes Around, Store Designs Reflect Founders’ Passion for Vintage Luxury Resale

At What Goes Around Comes Around, Store Designs Reflect Founders’ Passion for Luxury Vintage Resale

It’s been 30 years since Seth Weisser and Gerard Maione opened their vintage boutique, What Goes Around Comes…

Features June 29
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Beyond Yoga to Enter B&M With Pop-Up Experience in L.A.

Beyond Yoga to Enter B&M With Pop-Up Experience in L.A.

Beyond Yoga will unveil its first brick-and-mortar location on June 25 with a pop-up experience at The Grove…

News June 24
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Walmart Canada is piloting 30-minute convenience delivery in partnership with Instacart.

Walmart Pilots Rapid Convenience Delivery in Canada

Walmart Canada is piloting a new rapid-delivery grocery offering in the Greater Toronto area in partnership with Instacart.…

News June 24
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What Role Can Computer Vision and AI Play in Loss Prevention?

Retail shop margins are already under significant stress due to online competition. Furthermore, a retailer’s bottom line might…

Executive Viewpoints June 24
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Ecommerce spinoffs were all the rage in 2021 among activist investors but market conditions have dampened that enthusiasm.

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Shareholder activists are nothing new — some sources credit Warren Buffet’s mentor Jeff Gramm as the first activist…

Features June 23
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If Your UX is Stale, You Might be Throwing Money Away on Advertising

You can do everything right in your advertising plan — target the right users, deep-link to the ideal…

Executive Viewpoints June 22
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Tiffany & Co.’s ‘Vision & Virtuosity,’ Featuring AR Try-On Tech, Debuts at Saatchi London

Tiffany & Co.’s ‘Vision & Virtuosity,’ Featuring AR Try-On Tech, Debuts at Saatchi London

Tiffany & Co. has launched “Vision & Virtuosity,” an exhibition featuring 400 objects from its archives at the…

News June 21
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