Smaller Spaces, Bigger Tech and Optimized CX
The chatter of the store “being dead” is evolving from belief that the physical store is fading amid…
Executive Viewpoints June 15
Latest In: Customer Experience
PetSmart Invites Vets to Open Clinics in its Stores
PetSmart has launched PetSmart Veterinary Services (PVS) in a bid to fill empty clinic spaces in its stores while…
News June 14
Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World
When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for…
Executive Viewpoints June 14
Amazon Reveals First Locale to Receive Prime Air Drone Deliveries
Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes…
News June 13
Moving into the Metaverse: Growing Swath of Brands Test Out Virtual Experiences
Editor’s Note: Be sure to check out Part 1 of this series focusing on evolving consumer perceptions of…
Features June 13
Dollar General to Trial 100% Self-Checkout Stores at 200 Locations
Discount variety chain Dollar General is looking to self-checkout as a way to “leverage and reinforce our position…
News June 10
Amazon Introduces AR Try-On for Shoes
Amazon Fashion has launched a new virtual try-on feature for shoes. The interactive mobile experience uses augmented reality…
News June 9
Influencers: A Secret Weapon for Tackling Supply Chain Challenges
As brands and retailers grapple with supply chain constraints, they can look to their creator partners to bridge…
Features June 9
Twitter Solidifies its Role in ‘Drop Culture’ with New Reminder Feature
Twitter continues to beef up its shopping features, this time with functionality that supports the “drop culture” already…
News June 8Top Stories
Latest Podcasts
Latest Resources
