What Does CX Automation ‘Done Right’ Look Like?
As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle,…
Executive Viewpoints November 21
Latest In: Customer Experience
Rite Aid in Delivery Deal with Grubhub; Uber Partnership Supports Delivery from 17,000 Neighborhood Stores
Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace,…
News November 18
Charlotte Tilbury Glams Up Virtual Wonderland with Customizable Avatars
Charlotte Tilbury is the latest brand to launch a metaverse experience for the holiday season. Charlotte’s Beauty Realm…
News November 17
Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences
With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering…
Executive Viewpoints November 17
Rethinking the Retail Environment Through Food-and-Beverage Design Concepts
The retail industry has experienced a great deal of change over the last 2½ years with the accelerated…
Executive Viewpoints November 16
Nike Launches .SWOOSH Web3 Platform for Virtual Product Creators
Nike has beta launched .SWOOSH, a digital community and platform where athletes, creators, collectors and consumers can learn…
News November 15
Post Modern: Making Mail Fit for the Future
In this digital-first era it would be easy to assume that mail is dying a long and slow…
Executive Viewpoints November 14
REI Founders Market Gave POC-Led Brands Valuable Feedback — and the Retailer Unique New Products
More retailers are acknowledging the importance of supporting brands with diverse owners. REI, known for its progressive stances,…
Features November 11
Sephora’s Delicate Dance: Offering Prestige Beauty to Value-Conscious Consumers
Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members…
Features November 10Top Stories
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