Latest In: Customer Experience

Digital Commerce metaverse experience Roblox Supercampus Walmart Walmart Land
Walmart has launched Supercampus, a new Roblox experience to get young consumers excited for the back-to-school season.

Walmart Heads Back to School by way of the Metaverse

Walmart has launched a new Roblox experience to get young consumers excited for the back-to-school season. Supercampus is…

News August 24
CommentSold Popshoplive tiktok

CommentSold Moves into DTC Sales with Popshoplive Acquisition

CommentSold, a provider of live selling technology, has acquired the assets of mobile livestreaming marketplace Popshoplive. The newly…

News August 24
Bidnamics Google

Bidnamic Discovery Pages Help Reduce PDP Bounce Rates

By reducing bounce rates from online merchants’ product detail pages (PDPs) that are reached via paid SERPs (search…

News August 24
Hugo Boss Ken Yahns Nike Statista Zoovu

Preparing for a Very Generative AI Holiday Shopping Season

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative…

Executive Viewpoints August 24
content hubs content marketing Gen Z consumer behaviors millennial consumer behaviors Morning Consult Retail ThinkTank (2023) Retail ThinkTank: Ecommerce Strategy (2023) Retail ThinkTank: Featured In Ecommerce Strategy (2023) The Home Depot
The Home Depot has launched a new educational content hub for new homeowners who are looking for tools and resources to support their journey into home ownership.

Home Depot Launches New Content Hub to Empower Young Homeowners

Up to 70% of business-to-consumer marketers believe that content marketing has become more important to their business over…

News August 23
ai customer experience strategy CX trends data analytics inmoment La-Z-Boy omnichannel listening solution
La-Z-Boy has implemented a new omnichannel listening solution in order to better understand customer needs and expectations.

La-Z-Boy Deploys Omnichannel ‘Listening’ Solution to Boost Understanding of Shopping Behaviors

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve…

News August 23
Edge Delta Ozan Unlu

Information Overload: Don’t Let Self-Checkouts Become a Chokepoint

For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits,…

Executive Viewpoints August 23
apple pay iPhone J.P. Morgan Payments NFC Sephora

Sephora Debuts Contactless Payment via Associates’ iPhones

Sephora will be the first U.S. retailer to offer Tap to Pay on iPhone, which allows associates to…

News August 22
#RICE23 amazon prime American Eagle Outfitters apple pay Chubbies customer service customer support Featured Forever 21 J.Crew kate spade lululemon narvar Nike PayPal QR code Retail ThinkTank (2023) Retail ThinkTank: Featured In Omnichannel Strategy (2023) Retail ThinkTank: Omnichannel Strategy (2023) returns SMS snapchat thredup tiktok
Gen Alpha on smart devices

Capturing the Growing Spending Power of Gen Z and Gen Alpha

Gen Z and their younger counterparts in Gen Alpha are often referred to as “digital natives.” But what…

Features August 18
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank