Crate & Barrel Plans to Double Tech Team Size, Boost Use of AI
Crate & Barrel Holdings (CBH) will embark on a multi-year digital transformation that will leverage significant investments in…
News September 6
Latest In: Customer Experience
FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model
So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer…
Executive Viewpoints September 6
Worldbuilding: Designing Multisensory Worlds That Empower Customers to Craft Their Own Brand Journey
Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user…
Executive Viewpoints September 6
Food Lion to Renovate and Restock 27 Partner Food Pantries
September is Hunger Action Month, and to mark it Food Lion will remodel and restock 27 partner food…
News September 5
VR for Retail Training: How to Leverage the Tech to Land Stronger Outcomes
As we fast approach Q4 2023, there is one topic at the forefront of every retailer’s mind: holiday…
Executive Viewpoints September 5
Is it Too Late for JCPenney to ‘Make it Count’? Inside the Retailer’s $1B Turnaround Plan
JCPenney is self-funding its latest turnaround plan, which includes a reinvestment in its core customer and a more…
Features September 1
REI Spotlights Climate Neutral Certified Products Online
Customers can now easily sort and shop by Climate Neutral certified products thanks to a new feature on REI.com. To…
News August 31
How AI Can Help You Create Human-Centric Retail Experiences
Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI…
Executive Viewpoints August 31
How Henry Rose Drove 1.9M TikTok Impressions with Agile Creative
The average TikTok user spends 95 minutes per day on the app and opens it 19 times per…
Features August 30Top Stories
