Latest In: Customer Experience

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Pinterest Debuts New Ad Formats and ‘Collages’ Feature for Users

Pinterest unveiled a suite of new features for its users as well as new advertising formats at its…

News September 14
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Best Buy’s Geek Squad Expands into In-Home Health Care Setup

[Editor’s Note 10/12/23 — This story was updated to add details of another program to sell prescription medical…

News September 14
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The Key to Keeping Customers Engaged and Combating the Paradox of Choice — Personalization

Shopping online can feel completely overwhelming for consumers when options feel infinite. The paradox of choice can even…

Executive Viewpoints September 14
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Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Until someone invents a Star Trek-style replicator (“Tea. Earl Grey. Hot.”) that delivers pretty much any item to…

Features September 14
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Williams-Sonoma Deploys New Tech to Gain Single View of Customer Across Multiple Brands

Williams-Sonoma will deploy a suite of solutions from Salesforce to get a 360-degree view of its customers across…

News September 13
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How Speeding up Chargeback Resolutions can Boost Retailers’ Profits

Commerce is expanding rapidly, especially within the retail sector. Recent data shows that overall U.S. retail sales have…

Executive Viewpoints September 13
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The Good American fitting room is equipped with RFID-powered technology that gives the customer more control over the try-on experience.

Good American Makes Good on its Brand Promise with Smart Fitting Room Tech

Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like…

Features September 12
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Is the Container Store Trying to be the Next Bed Bath & Beyond?

Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained”…

News September 12
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Ebay Launches Luxury Consignment Service in Designer Handbag Category

Ebay has introduced Ebay consignment for luxury products, providing owners with direct access to expert sellers who will…

News September 12
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