Latest In: Customer Experience

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Strengthening Customer Loyalty in Today’s Market

The U.S. food retail industry comprises nearly 63,000 grocery stores and supermarkets, which amounted to $765.98 billion in…

Executive Viewpoints August 18
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Update: Target CEO Addresses Pride-Themed Merchandise Controversy

Editor’s Note: Target CEO Brian Cornell responded to the retailer’s removal of LGBTQ-themed merchandise from stores during June…

News August 17
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Gucci Launches Digital Flagship Store on JD.com

Gucci will bring its fashion authority and 102-year legacy of Italian craftsmanship to JD.com, creating a digital flagship…

News August 17
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Petco Expands DoorDash Delivery Offerings, Enhances Mobile App

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food,…

News August 17
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AliExpress is doing a pop-up tour around Los Angeles to celebrate its collaboration with Tiffany Haddish

AliExpress Launches New Collab and Pop-up Tour with Tiffany Haddish

AliExpress, the international online retail marketplace operated by Alibaba International Digital Commerce Group, is celebrating its collaboration with…

News August 17
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3 Things You Need to Do Before Deciding on a Rebrand of Your Small Business

Rebranding can help refresh your image, communicate your value proposition and attract more customers. But costs can range…

Executive Viewpoints August 16
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Merchants are revamping the post-purchase experience to focus on transparency and value for customers.

3 Post-Purchase Fails…and How to Fix Them  

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an…

Features August 15
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Rise Dispensaries is refreshing stores in 14 markets to align with its new brand identity.

Rise Dispensaries Revamps Store Design with Latest Rebrand

 Rise Dispensaries, a cannabis retail chain owned by Green Thumb Industries Inc., has revitalized its brand identify and refreshed…

News August 15
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How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic…

Features August 15
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