Latest In: Customer Experience

Jonathan Van Ness Queer Eye Zulily

Zulily Supports Stressed-Out Moms this Holiday Season with Help from Queer Eye’s Jonathan Van Ness

The holidays are a time of joy and charity, but they are also a time of stress, overeating/drinking/indulging,…

News October 17
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Fake reviews

Amazon, Expedia, Glassdoor Launch Coalition to Fight Fake Reviews

Some of the biggest names in online commerce have formed the Coalition for Trusted Reviews, a cross-industry collaboration…

News October 17
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Encourage Your Customers to Call Again. Here’s How.

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed…

Executive Viewpoints October 17
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Walmart to Open 5th Next-Gen Fulfillment Center in 2026

Walmart, which had announced plans to open four next-generation fulfillment centers in June 2022, will build a fifth…

News October 16
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Integrate Pricing, Promotions and Markdowns to Drive Profitability

Despite a positive job market and a stabilized economic environment, most consumers (96%) are looking to save money…

Features October 16
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3 Ways to Maximize Zero-Party Data Collection During Black Friday and Cyber Monday

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. It’s the most important weapon for success in…

Executive Viewpoints October 16
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1-800-Flowers Launches Corporate Gifting Platform

1-800-Flowers.com has introduced SmartGift for Business to help business customers manage corporate gifting programs, automate sends, create a…

News October 14
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Sorel is celebrating the 50th anniversary of its Caribou shoe with a Brooklyn-based pop-up that immerses consumers in a vibrant orange world.

Sorel Paints Brooklyn Orange with New Pop-up

Footwear brand Sorel has collaborated with MG2 and The Lionesque Group on a Brooklyn-based pop-up to celebrate the…

News October 13
Nordstrom Pet Supplies Plus saks TerraCycle Wag N' Wash

Pet Supplies Plus Debuts Recycling Stations Chainwide

Pet Supplies Plus and sister retailer Wag N’ Wash have introduced in-store recycling stations for pet food packaging…

News October 13
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