Latest In: Customer Experience

design:retail design:retail News disney holiday retail trends holiday village Mickey & Friends pop-up strategy
Some of Disney’s most beloved characters will be spreading holiday cheer in Los Angeles this November at the “Mickey & Friends Holiday Village” pop-up.

Disney Recruits ‘Mickey & Friends’ for Los Angeles Holiday Pop-Up

Some of Disney’s most beloved characters will be spreading holiday cheer in Los Angeles this November at the…

News October 31
associate training Featured holiday hiring Retail ThinkTank (2023) Retail ThinkTank: Featured In Store Ops & Design (2023) Retail ThinkTank: Store Ops & Design (2023) small business workforce workforce engagement
Retailers are expected to be more conservative with holiday hiring. By focusing on associate engagement and empowerment, they can ensure success.

6 Keys to Empowering Store Associates During the Holiday Season

This is Part 2 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts…

Features October 31
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Unlocking Commerce: The Win-Win of Dynamic Currency Conversion

As we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes…

Executive Viewpoints October 30
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Furniture retailer Ashley is partnering with Pentatonix for a holiday-themed campaign where consumers can immerse themselves in 'listening rooms.'

Ashley Partners with Pentatonix for Holiday ‘Listening Room’ Pop-Up in LA

Ashley is tapping an unlikely partner to inspire holiday cheer: three-time Grammy-award-winning a cappella group Pentatonix. The furniture…

News October 27
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Does the ‘New’ Bed Bath & Beyond Have the Right Formula for Success?

Update 10/27/23 — Overstock has filed paperwork with the United States Securities and Exchange Commission (SEC) to officially change…

Features October 27
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Customers are Tired of Empty Shelves, and it’s Time for a Fix

For customers, many aspects of a shopping trip impact whether they view it as a success. From the…

Executive Viewpoints October 26
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GNC is expanding its virtual healthcare service, GNC Health, to offer low cost and convenient care to customers.

GNC Expands Virtual Healthcare Services for Customers 

GNC is expanding its virtual healthcare service, GNC Health, to offer low cost and convenient care to customers.…

News October 25
bopis customer experience customer service CX employee experience EX Featured omnichannel experience publicis sapient Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023)
As the stress of the holiday season reaches its peak, retailers need to focus on the employee experience (EX) to fulfill their brand promise.

Want to Have Great CX This Holiday Season? Focus on Employee Experience First

This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts…

Features October 25
hibbett Hibbett Rewards loyalty program Nike
The integrated Hibbett Rewards X Nike membership program will give consumers access to new benefits and elevated retail experiences.

Hibbett and Nike Connect Loyalty Programs 

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on…

News October 24
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