Latest In: Customer Experience

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DoorDash Expands Payment Options to Include HSA and FSA Benefits

DoorDash has added tax-advantaged HSA and FSA accounts as payment options for on-demand delivery of more than 30,000…

News November 8
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Getir Acquires NYC’s FreshDirect Grocery Delivery Service

Getir has purchased fellow grocery delivery service FreshDirect, a division of Ahold Delhaize, in a deal that is…

News November 8
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Herman Miller and Design Within Reach (DWR) have launched 3D product visualization on their U.S. retail websites to ease customization for shoppers and designers.

Herman Miller, Design Within Reach Launch 3D Product Visualization Online

To make product customization easier and more contextual for online shoppers, Herman Miller and Design Within Reach (DWR)…

News November 7
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Neiman Marcus has hosted its first Bejeweled Ball in Houston, the first of many exclusive gatherings for its top-tier customers.

Neiman Marcus’ Bejeweled Ball Dazzles Loyalty Members with ‘Retailtainment’

For more than a decade, Neiman Marcus has used its Bejeweled book to feature some of the most…

News November 7
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Claire's CMO Kristin Patrick shared an exclusive view of the retailer's growing IP universe, which has ShimmerVille at the center, and includes the metaverse, social, OOH, stores and more.

How Claire’s New IP Universe Started in the Metaverse

Claire’s relevance was waning in the late 2010s as the shopping malls where so many of its stores…

Features November 7
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DTC Health Care Apparel Brand Figs Opens First Store in LA

Direct-to-consumer health care apparel and lifestyle brand Figs has opened its first permanent physical retail space in LA’s…

News November 6
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To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences.

Nordstrom Focuses Holiday Efforts on Value-Added Services and Unique Experiences

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful…

News November 6
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GNC has transformed its Pittsburgh flagship into a more open and localized apothecary-style experience that drives customer engagement.

GNC Tests New Apothecary Format in Pittsburgh Flagship

Aiming to make shopping for wellness products more interactive and personalized, GNC has transformed its Pittsburgh flagship into…

News November 6
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Starbucks has unveiled its new Triple Shot Reinvention plan.

Starbucks Unveils Evolved ‘Reinvention’ Plan

Starbucks has added new flavor to its long-term growth strategy in what it is calling the “Triple Shot…

News November 3
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