Latest In: Customer Experience

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Anthropologie CMO: ‘Digital is not a Channel, Platform or Tech — it’s a Business Driver’

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers? The specific…

Features November 3
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Amazon Adds BNPL Option for Business Customers

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL…

News November 2
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2023 40 under 40

40 Under 40: The New Retail Leaders Driving Industry Progress

News November 2
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Experimentation: The Holy Grail for Personalization, but Challenges Lie Ahead

Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering…

Executive Viewpoints November 2
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Google has released a new generative AI tool for image backgrounds.

Google Rolls Out New Tools to Help Merchants Stand Out on Search

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture…

News November 1
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Q&A with the co-author of the new book "Omnichannel Retail"

Exclusive Q&A: Stores Should Become a ‘Digital Mosaic of Attraction’

It might sound strange to say this about a place where some 80% of transactions actually take place,…

Features November 1
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Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will…

Executive Viewpoints November 1
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Three Design Tips for Fighting Shrink

Good store designers know to put themselves in their customer’s shoes. Now that American retailers are shuttering stores…

Executive Viewpoints October 31
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Walmart Shows Off $500M in Store Upgrades with 117 ‘Re-Grand Openings’

This week, Walmart is spotlighting its $500 million+ investment in store remodels with 117 simultaneous ‘re-grand openings’ in…

News October 31
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