Latest In: Customer Experience

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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to…

Executive Viewpoints October 24
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Brands like E.l.f. Beauty are embracing a new era of consumer engagement -- one where social media and even metaverse platforms are creating powerful vehicles for fostering community.

In the New World of Beauty, Community is the Core and Technology is the Enabler

Sasha Radic, Managing Director of the investment bank Jefferies, believes that beauty is one of the most exciting…

Features October 23
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Considering a Multi-Carrier Strategy? 7 Questions to Ask Before Partnering with a Last Mile Delivery Provider

After months of negotiations with the Teamsters Union, UPS has been able to avoid what would have been…

Executive Viewpoints October 23
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Walmart’s Cultureverse Gives Black Creators a Voice By Design

It’s tough to change people’s perceptions of a brand, particularly one as established and well-known as Walmart. But…

Features October 21

HomeGoods Pulls the Plug on Ecommerce Site

HomeGoods will shut down its ecommerce site on Oct. 21, 2023. The off-price furniture and décor retailer, a…

News October 20
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Victoria's Secret and Pink have launched their first collections of intimates for women with disabilities, called VS & Pink Adaptive.

Victoria’s Secret and Pink Debut Adaptive Intimates

Victoria’s Secret and Pink have launched their first collections of intimates for women with disabilities, called VS &…

News October 18
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After more than 35 years in business, Melissa & Doug is finally venturing into branded brick-and-mortar with a flagship that elevates its brand promise.

How Intentional Design Sparks Imagination in the First Melissa & Doug Flagship 

Melissa & Doug toys and costumes have been in homes and schools around the world for decades. (If…

Features October 18
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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40…

Executive Viewpoints October 18
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Revolution Underfoot: How Adaptable and Sustainable Flooring Transforms Retail Environments

In the ever-evolving world of retail, adaptability isn’t just an advantage — it’s a necessity. Today’s consumers seek…

Executive Viewpoints October 18
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