Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40…
Executive Viewpoints October 18
In the ever-evolving world of retail, adaptability isn’t just an advantage — it’s a necessity. Today’s consumers seek…
Executive Viewpoints October 18
The holidays are a time of joy and charity, but they are also a time of stress, overeating/drinking/indulging,…
News October 17
Some of the biggest names in online commerce have formed the Coalition for Trusted Reviews, a cross-industry collaboration…
News October 17
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed…
Executive Viewpoints October 17
Walmart, which had announced plans to open four next-generation fulfillment centers in June 2022, will build a fifth…
News October 16
Despite a positive job market and a stabilized economic environment, most consumers (96%) are looking to save money…
Features October 16
In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. It’s the most important weapon for success in…
Executive Viewpoints October 16
1-800-Flowers.com has introduced SmartGift for Business to help business customers manage corporate gifting programs, automate sends, create a…
News October 14
