Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024
Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth…
Executive Viewpoints January 3
Latest In: Customer Experience
Deloitte Shares Loyalty Trends and Best Practices for 2024
To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and…
Features January 2
Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader
The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The…
Executive Viewpoints December 29
Connected Packaging: Closing the Sustainability Gap Between Intention and Action
BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related…
Executive Viewpoints December 28
Miniso Blind Box Carnival Surprises and Delights Shoppers Worldwide
Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that…
News December 27
Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences
People have been saying “Retail is dead” for several years now. The problem is it simply isn’t true.…
Executive Viewpoints December 26
Winning Over Baby Boomers with High-Quality Product Imagery
In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors…
Executive Viewpoints December 26
4 Ways QR Codes are Transforming the Retail Shopping Experience
The next era for retail is already underway, and it all starts with the simple but powerful scan…
Executive Viewpoints December 22
The Christmas Song Retail Workers Hate Most is…
The holiday season brings joy, magic, beautiful decorations and a soundtrack of carols and standards that we revisit…
News December 21Top Stories
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