Latest In: Customer Experience

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Look to the Skies, Dallas: Walmart Expands Drone Delivery to 30 DFW Metroplex Municipalities

Walmart is dramatically expanding its drone delivery footprint in the Dallas-Ft. Worth metroplex, operating from stores in 30…

News January 10
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In an exclusive interview, Executive Design Director of KTGY Phil Otto shares how cultural anthropology can drive innovation in store design.

Design Exec: Understanding Human Nature is ‘Terra Firma’ in a Fast-Changing Retail Industry

Phil Otto considers himself a bit of a nomad. He works remotely on a small farm in Ohio,…

News January 10
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Real-Life ‘E.l.f.-Pinching’ Inspires True Crime Mockumentary

E.l.f. Cosmetics are apparently so highly prized that they push otherwise law-abiding citizens into stealing — well, “unauthorized…

News January 9
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Pacsun Adds RFID to Expanding Omnichannel Tech Stack

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and…

News January 9
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How Amazon Uses AI to Enhance Online Apparel Shopping

One of the first criticisms leveled at online apparel sellers was customers’ inability to try products on prior…

News January 8
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Why Personalization Can Survive the Loss of Third-Party Cookies

Personalization is at something of a crossroads. The New Year saw a key step in the coming deprecation…

Features January 5
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Starbucks Extends Reusable Cup Program Across U.S. and Canada

Starbucks will now fill customers’ own clean cups with their favorite drink, whether they’re ordering in-store, via mobile…

News January 4
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Secrets to Successful Alcohol Delivery: How to Minimize Risk and Protect Your Business

In recent years, alcohol ecommerce surged throughout the U.S. as 27 states made legislative reforms to permanently allow…

Executive Viewpoints January 4
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Pitney Bowes, PackageHub Launch Returns Drop-Off Network

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with…

News January 3
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