Does Personalization Always Improve CX? It Depends on Your Customers
Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is…
Executive Viewpoints January 16
Latest In: Customer Experience
Build-A-Bear Enhances Shopper Journey by Delivering Relevant Customer Data to Associates’ iPads
Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the…
News January 16
AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024
Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different…
Features January 15
Good American Taps Samsung to Power Immersive Store Experience at LA Flagship
DTC brand Good American has introduced a new immersive in-store experience at its LA flagship in the Westfield…
News January 15
Office Depot Improves In-Store Task Completion Rate by 42% with Cloud Technology
Office Depot’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since…
News January 15
FedEx CEO: ‘Our Mission is to Make Supply Chains Smarter for Everyone’
FedEx is known for the logistics scale and expertise it has developed over a half century in business.…
Features January 14
Coachtopia ‘Road to Circularity’ Docuseries Spotlights Sustainability Challenges and Solutions
Coachtopia, the circular fashion sub-brand of Coach, has launched a new documentary web series designed to educate consumers…
News January 12
Amazon Adds ‘Badge Pay’ to Just Walk Out Deployment in Georgia Hospital
Amazon’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums,…
News January 12
Sam’s Club Deploys AI-Powered Computer Vision to Speed Payment Confirmation
Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in…
News January 12Top Stories
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