CEOs of Saks, Barnes & Noble: Big Pivots Can Pay Off (as Long as They’re Customer-Focused)
Saks Fifth Avenue wasn’t always known by that name. As CEO Marc Metrick pointed out, in its early…
Features January 19
Latest In: Customer Experience
Tech, Talent, and Partner Innovation is the Secret Sauce for Retailers to Stay Competitive
Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of…
Executive Viewpoints January 19
Samsonite Rolls Out Mobile-Driven Point-of-Service Across Europe
Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of…
News January 18
The Reality of AI in Retail: Executives Break Down Opportunities, Challenges at NRF
The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per…
Features January 18
The Power of Play: Using Gamification to Elevate Retail Apps
Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture…
Executive Viewpoints January 18
How Drew Barrymore Embraces the Intersection of Accessibility, Affordability and Innovation
Actress, producer and TV personality Drew Barrymore can certainly afford premium kitchen and home items — and she…
Features January 17
Woof! New PawWire Platform Curates Pet Products from Global Suppliers
PawWire, the latest B2B2C platform from The Wires, offers pet owners a panoply of products from around the…
News January 17
NRF Gen Z Panel: A Group Defined by its Contradictions
If you want to understand Gen Z (and that’s pretty important for any business that wants to grow),…
Features January 16
Does Personalization Always Improve CX? It Depends on Your Customers
Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is…
Executive Viewpoints January 16Top Stories
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