Etsy Debuts Personalized, AI-Powered ‘Gift Mode’
For some people (including me!), gift-giving is as anxiety-inducing as speaking in public, but Etsy has a present…
News January 30
Latest In: Customer Experience
Six Principles for Redefining Retail with Responsible AI
Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As…
Executive Viewpoints January 30
Michaels Wins Educational Supplies Contract for Texas Schools
Michaels has been awarded an educational school supplies cooperative contract for Texas’ Region 4, an eight-county area in…
News January 29
Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment
Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and…
Features January 29
Challenging the Way Retailers Think About Traffic Counting
I’m sure you’ve heard the expressions, “what goes around comes around,” and “what’s old is new again.” These…
Executive Viewpoints January 29
Accessible Luxury Doesn’t Need to Diminish Exclusivity
Luxury retailers build their reputations on exclusivity and historically have been resistant to participate in discounting and promotions…
Executive Viewpoints January 26
‘London Calling’: Gibson Garage Opens Second Location in the UK
Gibson, the iconic global instrument brand, will open a new Gibson Garage flagship store in historic London, just off Oxford Street,…
News January 25
Chevron ExtraMile Tests AI Assistants, Dynamic Content in 3 Stores
Three Chevron ExtraMile convenience stores are implementing dynamic merchandising, social media content and AI-powered sommeliers as part of…
News January 25
Passkeys: A Trifecta of Benefits for Easier and Safer Online Shopping
The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge…
Executive Viewpoints January 25Top Stories
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