Latest In: Customer Experience

Data Shows Customers Might be Resistant to AI Shopping Recommendations — Here’s what C-Suite Executives Should Know

For much of last year, AI seemed immune to the normal laws that govern the marketing hype cycle:…

Dr. Marcus Collins Named Headline Keynote for 2024 Retail Innovation Conference & Expo

Dress for (Electoral) Success: M.M.LaFleur Revives ‘Ready to Run’ Program for Female Candidates

M.M.LaFleur is bringing back one of the positive elements of the 2020 elections, its Ready to Run program,…

Ikea Launches Gen AI-Powered Design and Shopping Tool

Ingka Group, parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on…

Lulus Brings Experiential Bridal Boutique to Los Angeles Store

Fashion brand Lulus has opened its first bridal boutique in Los Angeles, creating an experience designed to support…

More Orders from Amazon will Soon be Arriving in their Own Packaging — Here’s Why

For households across America and the world, the Amazon “smile” has become a familiar feature of their daily…

Moving from Monologues to Conversations: How Brands are Driving Innovation with Unified Commerce Experiences

Steve Jobs once famously said that his job was to figure out what consumers want before they know…

Kirkland’s Secures $12M Term Loan to Fund Strategic Pivot

Kirkland’s has received $12 million from a global asset management firm to support its strategic repositioning efforts. Gordon…

CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates…