Latest In: Customer Experience

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Dress for (Electoral) Success: M.M.LaFleur Revives ‘Ready to Run’ Program for Female Candidates

M.M.LaFleur is bringing back one of the positive elements of the 2020 elections, its Ready to Run program,…

News February 5
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Ikea Launches Gen AI-Powered Design and Shopping Tool

Ingka Group, parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on…

News February 5
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Fashion brand Lulus has opened its first bridal boutique in Los Angeles, creating an experience designed to support brides throughout their entire experience — from engagement to honeymoon.

Lulus Brings Experiential Bridal Boutique to Los Angeles Store

Fashion brand Lulus has opened its first bridal boutique in Los Angeles, creating an experience designed to support…

News February 5
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Wall of Amazon packaging with the familiar "smile" icon.

More Orders from Amazon will Soon be Arriving in their Own Packaging — Here’s Why

For households across America and the world, the Amazon “smile” has become a familiar feature of their daily…

Features February 5
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Moving from Monologues to Conversations: How Brands are Driving Innovation with Unified Commerce Experiences

Steve Jobs once famously said that his job was to figure out what consumers want before they know…

Features February 2
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Kirkland’s has received a $12 million loan from global asset management firm Gordon Brothers to support its strategic repositioning efforts.

Kirkland’s Secures $12M Term Loan to Fund Strategic Pivot

Kirkland’s has received $12 million from a global asset management firm to support its strategic repositioning efforts. Gordon…

News February 1
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The 2024 Connected Retail Report from CI&T indicates that while consumers are hungry for low prices, they will not sacrifice a good retail experience.

CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates…

Features January 31
Etsy Michaels

Etsy Debuts Personalized, AI-Powered ‘Gift Mode’

For some people (including me!), gift-giving is as anxiety-inducing as speaking in public, but Etsy has a present…

News January 30
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Six Principles for Redefining Retail with Responsible AI

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As…

Executive Viewpoints January 30
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