Latest In: Customer Experience

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Sally Beauty Brings Together HBCU Students and Black Beauty Brand Founders

Sally Beauty and The Black Hair Experience have partnered for two experiential event pop-ups designed to braid together…

News February 12
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Super Bowl LVIII Ads Go Back to Basics: Touting Product Attributes

Apparently there was a football game surrounding yesterday’s commercials and Taylor Swift sightings, but we’re not going to…

Features February 12
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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Shopping is one of life’s simple pleasures. It’s a way to treat ourselves, and to indulge in a…

Executive Viewpoints February 12
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Rakuten Offers Members Early Access to New York Fashion Week Designs

Rakuten has returned to New York Fashion Week and is offering its members exclusive items for pre-sale from…

News February 9
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Hy-Vee Integrates Instacart Fulfillment Capabilities for Delivery

Hy-Vee will leverage Instacart’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned…

News February 9
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During the Holidays, Small and Mid-Sized Businesses Feel the Impact of Retail Crime

Retail crime was a hot topic throughout 2023, and it’s easy to see why. According to the National…

Executive Viewpoints February 9
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In an exclusive interview, Loretta Choy, Chief Merchandising and Client Services Officer for Stitch Fix, shares how the Style Forecast drives the brand's approach to customer experience.

Stitch Fix Chief Merchant: The Style Forecast is ‘an Embodiment’ of the Brand Promise

The Stitch Fix Style Forecast has become so much more than a press campaign used to drum up…

Features February 9
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Walgreens Boots Alliance (WBA) CEO Tim Wentworth has made three new executive appointments that reaffirm the company’s focus on health services and retail pharmacy.

Walgreens Boots Alliance Exec Appointments: Shakeups Reaffirm Focus on Healthcare

Walgreens Boots Alliance (WBA) CEO Tim Wentworth has made three new executive appointments that reaffirm the company’s focus…

News February 8
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Meta Outlines Proactive Approach to Labeling AI-Generated Content

Content created with Meta’s generative AI tools already automatically receives an “Imagined with AI” label, but the company…

News February 8
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