Latest In: Customer Experience

camp creatology creativity experiences Featured inspiration Michaels

Michaels’ Camp Creatology: Driving Customer Loyalty with Creativity and Convenience

Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers…

Features February 23
Grocery Outlet United Grocery Outlet

Grocery Outlet Enters Southeast Via Acquisition of 40-Store Chain

Value supermarket retailer Grocery Outlet will acquire United Grocery Outlet, a 40-store chain with a similar business model,…

News February 22
behavioral insights consumer trends customer experience data-driven store design design:retail design:retail Featured Featured healthcare Retail ThinkTank (2024) Retail ThinkTank: Featured in Store Design & Experience (2024) Retail ThinkTank: Store Design & Experience (2024)
Hydra Health is transforming the hospital gift shop to include tailored assortments, high-end services and spa-inspired designs.

How Hydra Health is Transforming the Hospital Gift Shop

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and…

Features February 21
Aino Heinäsuo design:retail design:retail News Redecor

Design Expert Tells All: What to Expect from Home Décor this Year, from the Calming to the Chaos

In the dynamic world of interior design, where change is not just a constant but a pulsating adventure,…

Executive Viewpoints February 21
Amazon H&M happy returns Insider l.l.bean narvar returns Sure UPS Walmart Wayne Slavin Zara

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining…

Executive Viewpoints February 21
apple Facebook Google klarna Maitres Tradera

Klarna Adds Login that Gives Consumers Control Over Which Data Points They Share

Payments platform Klarna has expanded its “Sign in with Klarna” service to 23 countries, including the U.S. and…

News February 20
behavioral psychology Beyonce consumer behaviors consumer psychology Dr. Marcus Collins Featured For the Culture lessons form culture retail trends
As the headlining keynote for the Retail Innovation Conference & Expo, author Dr. Marcus Collins will discuss the intersection of commerce and culture.

RICE Keynoter Dr. Marcus Collins: ‘Consumption is a Cultural Act’

Dr. Marcus Collins, a marketing professor at the Ross School of Business at the University of Michigan who…

Features February 20
ADA aira design:retail design:retail News starbucks

Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its…

News February 16
Featured J.Jill

Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and…

Features February 16
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank