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For Kid-Friendly Stores, Safety and Engagement Go Hand-in-Hand

Gen Alpha is forecast to become the largest generation in history, reaching more than 2 billion worldwide by…

Features July 24
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Striking the Balance Between Fraud Prevention and Seamless Customer Experiences

The rise in digital purchases has created both opportunities and challenges for retailers. Today, nearly two-thirds of adult…

Executive Viewpoints July 24
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We're officially halfway through 2024, which means we're revisiting some of the top predictions covered in our retail trends report!

Top 2024 Trends & Predictions Check-In

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report, a multi-media experience featuring insights…

Features July 23
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Amazon Teams with Better Business Bureau to Sue Fake Review Site

Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a…

News July 23
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Google’s Anti-Cookie Effort Crumbles; Privacy Efforts in Flux

After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially…

News July 23
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How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Not too long ago, if you wanted to get a package somewhere there were three primary choices —…

Features July 23
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Major Health System Teams with Instacart to Promote ‘Food as Health’

Northwell Health, the largest health system in New York State, will partner with Instacart Health to expand access…

News July 22
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Coach Deploys Digital Gamification to Promote ‘Find Your Courage’ Campaign

Coach has partnered with metaverse platforms Roblox and Zepeto to support its Spring 2024 collection’s campaign theme, “Find…

News July 19
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New Returns Platforms Promises Customers Instant Refunds

Reshop, a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has…

News July 19
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