Michaels Expands Delivery Options via DoorDash and Uber Eats
Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. The…
News July 25
Latest In: Customer Experience
Exclusive: Automated Voice Agents are Hurting Customer Retention
Everyone’s been there — you try your mightiest to get the machine on the other end of the…
News July 25
For Kid-Friendly Stores, Safety and Engagement Go Hand-in-Hand
Gen Alpha is forecast to become the largest generation in history, reaching more than 2 billion worldwide by…
Features July 24
Striking the Balance Between Fraud Prevention and Seamless Customer Experiences
The rise in digital purchases has created both opportunities and challenges for retailers. Today, nearly two-thirds of adult…
Executive Viewpoints July 24
Top 2024 Trends & Predictions Check-In
In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report, a multi-media experience featuring insights…
Features July 23
Amazon Teams with Better Business Bureau to Sue Fake Review Site
Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a…
News July 23
Google’s Anti-Cookie Effort Crumbles; Privacy Efforts in Flux
After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially…
News July 23
How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase
Not too long ago, if you wanted to get a package somewhere there were three primary choices —…
Features July 23
Major Health System Teams with Instacart to Promote ‘Food as Health’
Northwell Health, the largest health system in New York State, will partner with Instacart Health to expand access…
News July 22Top Stories
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