Training Frontline Personnel in Retail: How to Do it on a Budget and Maintain High Quality
In retail, maintaining a knowledgeable, capable and well-trained workforce is a key factor in success, especially in categories…
Executive Viewpoints July 31
Latest In: Customer Experience
Saks Shifts San Francisco Store to Appointment-Only Format
Saks Fifth Avenue is switching its downtown San Francisco location to an appointment-only format beginning Aug. 28 in…
News July 30
Investigating the Business Impact of Digital Accessibility
Approximately 15% of the world’s population — which equates to about 1 billion people — lives with disabilities,…
Sponsored July 30
Schnucks Integrates Instacart Software into Electronic Shelf Labels to Improve Online Order Accuracy
Schnuck Markets will roll out the Carrot Tags’ pick-to-light functionality from Instacart chainwide. The capability connects with Schnuck’s…
News July 29
From Frustration to Loyalty: How One Retailer Increased NPS by 70% with Customer-Controlled Substitutions
Have you ever unpacked your grocery order, excited to make a recipe, only to find a weird substitute…
Executive Viewpoints July 29
Tuckernuck Boosts Holiday Conversions 304% With MNTN Performance TV
Tuckernuck, an omnichannel lifestyle retail brand that sells classic yet unique apparel and gifts, needed a scalable advertising…
Features July 26
How Store Design Teams are Thinking About Sustainability
Today’s store design teams are facing mounting pressures. More than three-quarters (76%) of respondents to Retail TouchPoints’ latest…
Features July 26
Michaels Expands Delivery Options via DoorDash and Uber Eats
Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. The…
News July 25
Exclusive: Automated Voice Agents are Hurting Customer Retention
Everyone’s been there — you try your mightiest to get the machine on the other end of the…
News July 25Top Stories
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