The Retail TouchPoints Network

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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Why People-Centered Design will be One of 2025’s Hottest CX Trends

Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury

Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken

Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

Macy’s Leaders Answer 6 Big Questions About the Company’s Future at NRF

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Inside Smart Commerce: The Future of Brick-and-Mortar is ‘Store as Media’

When we ponder the future of retail, the store is always involved in discussions. In fact, experts and practitioners across the retail spectrum largely agree that the…

Intention Deficit Disorder: Don’t Lose Customers Between Intent And Conversion

As she opens the bags that her grocery store just delivered, Sarah realizes that, once again, she forgot to buy that new…

SmartCommerce Empowers One-Click Purchasing, Product Visibility For CPG Brands

SmartCommerce has launched an integrated suite designed to empower brands to own and drive their customer experience, from discovery through purchase. The…

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6 Ways Retailers Operate with Greater Agility and Drive Growth with Slack

Green Is Gold: Unlocking the Business Value of Sustainability in Retail

The Next Wave of CTV Advertising: How Audiences and Outcomes Shape Omnichannel Strategy

Online Marketplaces are Consumers’ New Product Discovery Go-To

The Four Pillars of Ecommerce Profitability in the Era of Generative AI

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NRF: Retail’s Big Show 2025

NY NOW: The Winter Market

Shoptalk 2025

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Outdoor Retailer Summer & ODI