Lorna Pappas

Sebastians Boosts Revenues 17% With Branded Mobile Loyalty App

As mobile payments cross into the mainstream, app developers are differentiating payment offerings by integrating value-added features such as loyalty, rewards and…

Global Commerce: The Steps To Seizing Untapped Market Potential

Following is Part 2 of the Retail TouchPoints series, titled: Advances In Cross-Border Trade. This section reviews the next steps in…

Small Retailers Continue To Outperform National And Regional Chains

Growth at small retailers slowed to 6.0% year-over-year in July 2012, still outperforming national and regional chains on a year-to-date basis, but…

Nine Steps To Really Knowing Your Customers

As customer shopping patterns and the devices used to research and make purchases continue to transform, the retailer’s ability to segment shoppers…

Chico’s Extends Its Customer Insights With Social Media Analytics

This is Part IV of Retail TouchPoints’ multi-part feature investigating trends and developments in social media analytics and the business intelligence the…

IBM Retail User Group Conference Focuses On EMV; All Retailers Invited

How can retailers achieve high performance in an environment where many are battling just to keep from falling behind change? And what’s…

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